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To get your order to you as soon as possible, we start processing your order as soon as you click Place Order.
It may be possible to cancel your order during processing, but once it moves to a shipped status it cannot be canceled.
If Your Order Has Not Shipped:
- You may request a cancellation
- Sign in to Your Account at the top right corner of any Thamart.com page
- Find the order you want to cancel on your main account page
- If it's still possible to cancel your order, you'll see a "Request Cancellation" button on the order details page.
- Items cannot be canceled online if they have already been processed for shipping, home delivery or store pickup.
- Pre-orders for digital PC games cannot be canceled within seven days of release.
- Items cannot be canceled online if they have already been processed for shipping, home delivery or store pickup.
- Whether you use the "Request Cancellation" yourself or contact us, the actions are the same and does not guarantee the order will be canceled.
If Your Order Cannot be Canceled or Has Shipped:
- Shipped orders cannot be canceled in Your Account or by Customer Care
- If it is too late to cancel your order, you may return any unwanted items in accordance with our returns policy.
When You Can Cancel an Order
The time-frame for canceling an order depends on its delivery method.
|
Delivery or Pickup Method |
Cancellation Time-frame |
|
Shipping |
Cancel within 30 minutes from placing the order. Same day delivery orders may not be eligible to cancel within 30 minutes due to the order being shipped as soon as possible. |
|
Scheduled Home Delivery |
To cancel your delivery or installation call +97165580480 one day prior to your scheduled appointment. |
|
Back-order |
Cancel any time while product is still on back-order |
|
Pre-Order A) Pre-orders placed 5 days or more from release date |
A) Cancel any time while product is still on pre-order, regardless of shipping method |
|
B) Pre-orders placed fewer than 5 days from release date: |
B) Cancellation within 5 days of release date depends upon shipping method chosen: |
|
|
|
Digital Content |
No cancellation |
Promotions and Canceled Order
If canceling an item means your order is no longer eligible for a promotion or a quantity discount, your order total will be recalculated and credit card charges may apply.
However, if an item from your order is canceled by us for any reason and you have already received your promotional or discounted item, the promotion or discount will remain in effect.
Credit Card Authorization
When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.
If you cancel an order, the time required to remove the authorization is determined by the financial institution that issued your card. You can reach out to your financial institution for more information.
|
Payment Type |
Time Required |
|
Debit Card |
15 Days |
|
Visa or Master Card |
15 days |
|
Online Transfer |
7 days |
|
Deposited in Account |
7 days |
Authorization Process
An authorization hold will be placed on your credit or debit card when you place an order. An initial authorization is done at time of purchase and is removed and releases the authorization after a few days. Tharmart.com will then re-authorize that amount 7 days prior to release date. Your account will not actually be billed until your order is shipped, delivered or picked up at the store.
If there’s a problem authorizing your credit or debit card, we’ll email you right away. Keep an eye on your spam folder, in case our emails end up there. If you don’t take action to fix the problem within 24 hours, we’ll cancel the order.
Gift Cards and Canceled Orders
If you cancel an order that was paid for with a gift card, the purchase amount will be credited to your gift card within 30 minutes of the cancellation. If you no longer have the gift card, call us to request a new one.
Special Orders
You can cancel or return special order items. A restocking fee of 15% will be automatically applied if special order items are returned opened and non-defective. Learn more about Returns & Exchange